Returns & Exchanges

At Christmas Decor Sale, we are committed to providing professional-grade holiday lighting that illuminates your celebrations with brilliance and reliability. We stand behind the quality of our products, from our innovative LITE-NETICS Light Lines to our durable bulk 1000′ light spools. However, we understand that sometimes an item may not meet your expectations. This policy outlines our straightforward process for returns and exchanges, designed with both our homeowner enthusiasts and professional decorators in mind.

1. Initiating a Return or Exchange

To start the process, please contact our customer service team within the 15-day period.

• Email: Send your request to [email protected] with the subject line “Return/Exchange Request – Order #[Your Order Number]”.
• Please include the following details in your email:
  • Your full name and order number.
  • The product(s) you wish to return or exchange (e.g., “100′ C9 Christmas Lighting Kit”, “50 Light 5mm Wide Angle Conical LEDs”).
  • The reason for the return/exchange.
  • Whether you prefer a refund or an exchange for a specific item from our menu (e.g., exchanging a 250′ C7 Light Line for a 500′ C9 Light Spool).

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility.

2. Return & Exchange Conditions

• Time Frame: Returns must be initiated within 15 days of the delivery date.
• Condition: All items must be returned in their original, unused condition, with all tags, packaging, and components intact. This is crucial for products like our C9 Light Sections or Coaxial Connect lights, where all parts are needed for resale.
• Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).
• Restocking Fee: A 10% restocking fee may apply to returns of bulk or large-quantity items (e.g., unopened 1000′ spools) that are not defective, to cover handling and inspection.

3. Items That Cannot Be Returned or Exchanged

To ensure safety, quality, and practicality, the following items from our product menu are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

• Cut or Opened Bulk Spools: Any C7 or C9 Light Spools (1000′, 500′, 250′) where the original factory packaging has been opened, cut, or tampered with. This is because we cannot verify the integrity or length of the lighting line once it has been unwound.
• Custom or Made-to-Order Sections: Specifically cut Light Sections (e.g., 50′ C9 Light Sections, 100′ C9 Light Sections) that were prepared to a custom length per customer request.
• LITE-NETICS Light Line Kits: Due to their specialized installation components and system-specific design, LITE-NETICS Light Line kits (100′, 250′, 500′ – C9) cannot be returned if the packaging has been opened.

If you receive any of the above items and they are defective, please contact us immediately with photos/videos for assessment and resolution.

4. The Return Process (Step-by-Step)

1. Contact Us: Email [email protected] to request an RMA number.
2. Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and parts. Include a copy of your order confirmation or the RMA email inside the box.
3. Ship the Package: Ship the package to the address provided in your RMA instructions. We recommend using a trackable and insured shipping service (like USPS, FedEx, or DHL).
4. Inspection & Processing: Once received at our warehouse (875 Latouche Street, Anchorage, US 99501), our team will inspect the item within 3-5 business days.
5. Completion: You will receive an email notification once your return is approved and your refund or exchange is processed.

5. Refunds & Exchanges

Refunds:

• Timing: Refunds are processed within 5-7 business days after we receive and approve your return.
• Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or PayPal’s policies.
• Amount: The refund will be for the product cost, minus any applicable restocking fees. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges:

For an exchange, please specify the desired replacement item in your initial email. Once the return is approved, we will ship the new item to you. Standard or free shipping charges will apply based on the new order value and your location.

6. Return Request Email Template

To help you get started, here is a template you can use for your return or exchange request:

7. Damaged or Defective Items

If your order arrives damaged or is defective (e.g., a section of 5mm LED Christmas Lights does not illuminate), please contact us within 48 hours of delivery. Provide your order number and clear photos or video of the damage/defect. We will promptly arrange a replacement or refund at no extra cost to you.

This Returns & Exchanges Policy is designed to be clear and fair, reflecting our commitment to trust and security, just like our Privacy Policy. We appreciate your business and look forward to helping you light up your holidays for years to come.

Policy Effective Date: October 26, 2023