Shipping Policy

At Christmas Decor Sale, we are dedicated to illuminating your holiday seasons with professional-grade, reliable, and brilliant lighting solutions. We understand that a seamless delivery and a confident purchase are key to your decorating success, whether you’re a passionate homeowner or a professional installer. This policy details our shipping procedures and our straightforward, fair return process.

Shipping Information

We strive to process and dispatch your order as quickly as possible to ensure your decorations arrive in time to create magical displays.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days of payment confirmation.
• Shipping Methods & Delivery Times:
  • Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50. Shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

Please Note: The above delivery times are estimates. Delivery to remote or certain Asian regions may take longer or may not be available. You will receive a tracking notification once your order ships.

Returns & Exchanges Policy

We stand behind the quality of our products, from innovative LITE-NETICS Light Lines to durable bulk spools. If an item doesn’t meet your expectations, our clear return process is here to help.

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within the 15-day window, email our customer service team at [email protected].
   • Subject Line: “Return/Exchange Request – Order #[Your Order Number]”
   • Include: Your name, order number, product name(s), reason for return, and preference for a refund or exchange to a specific item from our menu.
2. Receive RMA Instructions: We will respond within 1-2 business days with an RMA number and return shipping address.
3. Pack & Ship: Securely pack the item in its original packaging with all parts. Include a copy of your order confirmation or the RMA email inside the box. Ship to the provided address using a trackable and insured service (e.g., USPS, FedEx, DHL).
4. Inspection & Completion: Once received at our warehouse (875 Latouche Street, Anchorage, US 99501), we will inspect the item within 3-5 business days. You will receive an email notification upon approval.

Refunds & Exchanges Details

• Refunds:
  • Timing: Processed within 5-7 business days after we receive and approve your return.
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account based on your bank or PayPal’s processing.
  • Amount: Refund includes the product cost, minus any applicable restocking fees. Original shipping charges are non-refundable unless the return is due to our error.
• Exchanges: Clearly state your desired replacement item in your initial request. Once the return is approved, we will ship the new item. Standard or free shipping charges apply based on the new order.

Important Conditions & Exceptions

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
• Restocking Fee: A 10% restocking fee may apply to returns of non-defective, large-quantity items (e.g., unopened 1000′ spools).
• Non-Returnable Items (Final Sale): To ensure safety, quality, and practicality, the following items cannot be returned or exchanged unless they arrive defective or damaged:
  • Cut or Opened Bulk Spools: Any C7 or C9 Light Spools (1000′, 500′, 250′) where the original factory packaging has been opened, cut, or tampered with.
  • Custom or Made-to-Order Sections: Specifically cut Light Sections (e.g., 50′ C9 Light Sections, 100′ C9 Light Sections) prepared to a custom length.
  • Opened LITE-NETICS Light Line Kits: Due to specialized components, LITE-NETICS Light Line kits (100′, 250′, 500′ – C9) cannot be returned if opened.

  If you receive a defective item from the above categories, contact us immediately with photos/videos for assessment.

Damaged or Defective Items

If your order arrives damaged or is defective (e.g., lights do not illuminate), please contact us within 48 hours of delivery with your order number and clear photos/video. We will promptly arrange a replacement or refund at no extra cost.